Business Processes Outsourcing & Offshoring (BPO&O) and the Contact Centre industry are experiencing a considerable growth in the country. South Africa is increasingly considered an alternative business destination for major BPO&O and Contact Centre operations.

The country is positioned to capitalise on this potential opportunity mainly due to its English language proficiency, similar time zone with Europe, quality lifestyle, well developed transport network, and financial and communication systems.

The Free State Province has positioned itself to become the country’s preferred business destination for BPO&O and Contact Centre operations. Bloemfontein, which is one of the main economic hubs within the province, is home to the main Bloemfontein Airport in the province. Bloemfontein is also centre to Telkom’s switching centres sitting on both national and international optical fiber routes.

The Telkom network in the area is able to support operation of any magnitude. Numerous Contact Centres of varying capacities are already operating in Bloemfontein and more centres expected to open, taking advantage of the available infrastructure and talent pool.